idMatch Systems Support Options: 

idMatch Systems strives to provide the best support for its products. In most cases, we get back to you in less than 24 hours. idMatch Systems offers you choice of Silver, Gold and Platinum Support Levels. For more information about various SLA options please contact us at support@idMatchSystems.com.

Support Contact 

If you are an existing customer please call at +1(888) 4ID-MATCH option 2 or email at support@idMatchSystems.com.