Telecommunications

Telecom companies today need to deal with a huge influx of diverse identity data as they continually strive to maintain high customer satisfaction and reduce churn. This data is used for crucial tasks such as customer service and support, new customer screening, sales, marketing and billing. These companies require an instant view of customer account details such as account number, customer name, phone number, location and service status information.

The idMatch™ software provides great flexibility and quick on-line response time, even when applied to huge and diverse volumes of data, while ensuring the best quality match rate with accuracy similar to that of data matched meticulously by an expert linguist.

Its highly customizable architecture makes idMatch™ the perfect name and identity search and match software for telecom companies with diverse database requirements.

Common Applications Include:

♦ Customer Query Systems
♦ Service Status Inquiry
♦ New Customer/ Account Application
♦ Directory Inquiries
♦ Account & Data Merging
♦ Fraud Detection, Investigation & Recovery
♦ Deduplication & File Matching
♦ Address Standardization & Verification
♦ Phone Standardization & Verification
♦ Marketing Databases
♦ Mailing Campaigns
♦ Call Centers