CRM & Call Centers

In order to provide exemplary customer service, call centers need to leverage customer information across multiple product lines and service channels. They use identity data such as names, addresses, phone numbers, date of birth, and Social Security numbers for crucial tasks such as customer/ account inquiry, new customer accounts, service and support, outbound and inbound sales, prospect lists, marketing and mailing lists and any other area where identity information regarding people, companies, groups, businesses, products or other entities need to be searched, matched and linked.

The idMatch™ software has proved to be the perfect solution to call centers to meet these goals by ensuring accurate, meaningful and timely data. The idMatch™ technology is used to perform an efficient and reliable search to match identity data which may be clean or unclean, sourced internally or externally.
Its highly customizable architecture makes it the perfect name and identity search and match software for call centers with diverse database needs.

Common Applications Include:

♦ Call Center Systems
♦ Customer Queries
♦ Identification of Customer Records
♦ ID Confirmation
♦ Building An Enterprise Customer Database
♦ Data Warehouse Consolidation & Account Consolidation
♦ Debt Collection
♦ Duplicate Discovery
♦ Marketing Databases
♦ Mailing Campaigns